Glide is a communications provider. We do it better and cheaper by looking after you directly rather than going through BT. See the proof.
Starting with Glide
There are four ways that we can provide you with your telephone line. This all depends on what is already at your property.
If your house hasn't had a BT line recently, then we may need to send an engineer out to install one for you.
We will try to let you know during sign up if there will be any telephone connection charges. If we don't let you know during the sign up, we will email you shortly afterwards confirming if any charges will apply and if you're not happy, you can cancel without charge.
The costs for a new line are:
|Minimum Term||Price (inc VAT)||Notes|
|Less than 12 months||£99.99|
|12 months||£79.99||You must take our broadband service too|
|24 months||£39.99||You must take our broadband service too|
|36 months||Free||You must take our broadband service too|
If we detect a line at your property that's not active, we can restart it free of charge.
If we do this, you need to check that the existing BT master socket is in good shape.
If you already have an existing BT telephone number, just provide it when you sign up to Glide and we'll keep the number for you. We may be able to transfer a number from another operator (eg Virgin, TalkTalk) so please email us if this applies to you.
It takes about 2 weeks to transfer an existing BT line across to us and it's free of charge.
If there's an existing BT line at the property and you don't know the telephone number, don't worry as we can still transfer it to Glide.
If the existing line is an 'LLU line' (eg TalkTalk or Sky), we can convert it into a normal BT line for you for a reduced fee.
|Minimum Term||Price (inc VAT)||Notes|
|Less than 24 months||£49.99|
|24+ months||Free||You must take our broadband service too|
Engineer visits will be booked either as an AM or PM appointment.
- AM appointments are any time between 8am and 1pm on the installation date
- PM appointments are any time between 1pm and 6pm on the installation date
The engineers will be from BT Openreach. They all carry identification so please do check.
AM appointments often begin at 8am exactly as it's the engineer's first job of the day. Most missed appointments occur because the customer isn't ready or available at 8am.
The engineer cannot enter the premises without a responsible adult. Please ensure you accompany the engineer at the property at all times. Business customers should not just give the engineer the keys as they will be unable to do the job unless there is somebody on site.
We are charged £102 for every missed appointment or abortive visit which we pass on to the customer at cost. Therefore it is extremely important for you to rearrange the appointment if you cannot make the scheduled date and time. We need at least 2 working days' notice to rebook an appointment.
We can also offer special appointment times for an additional £14.99. This means that you can choose an appointment slot as:
- Early morning appointments are any time between 7am and 8am on the installation date
- Evening appointments are any time between 6pm and 9pm on the installation date
- Saturday appointments are either AM (8am to 1pm) or PM (1pm to 6pm) on the installation date
We offer free itemised billing through your online portal. We do not send paper copies of itemised call lists.
We offer extremely competitive call prices to both UK and international destinations. Download our call charges pricing
|Destination||Recurring rate (p/min exc VAT)|
|UK Mobile O2||9p at all times|
|UK Mobile Orange||9p at all times|
|UK Mobile T Mobile||9p at all times|
|UK Mobile Vodafone||9p at all times|
|UK National Geographic||1.2p||1p||1p|
Please select the country from the list below:
All of our calls are carbon-neutral making Glide the greenest way to make telephone calls in the UK. See what we do.
Get more from your phone with our calling feaures.
|Calling Feature||Price per month (inc VAT)||Description|
|Telephone Preference Service||Free||Register your telephone number to stop unwanted sales calls|
|Fax Preference Service||Free||Register your fax number to stop unwanted faxes|
|Call diversion||£1.20||Divert your calls to another landline or mobile phone. Calls that can't get through to your landline will still reach you on another number|
|Call barring||£1.20||Lets you decide which types of calls can be made from your phone so you're in control of who uses it and how|
|Call waiting||£1.20||Gently bleeps to tell you that a second call is on the line. You can either put the first caller on hold and speak to the second caller, or end your first call and speak to the second caller|
|Call sign||£1.20||You have an extra phone number that rings differently enabling you to distinguish between calls|
|Caller display||£1.20||Shows you the number of the person calling so you can decide whether to pick up the phone|
|Reminder call||£1.20||Sets an alarm call|
|Ring back||£1.20||If you make a call to an engaged number, just dial 5 and ring back will call you when the number becomes free|
|Three way calling||£1.20||Lets you speak to two people at different locations on the same call in a 3-way conversation|
|Anonymous call rejection||£1.20||Blocks calls where the caller has withheld their number. They will only be able to get through if they reveal their telephone number|
|Presentation number||£2.40||A specific number is presented whenever you dial out. A £25 connection fee applies|
Business customers automatically get outgoing call barring included free of charge to stop tenants from making outgoing calls. Tenants can still call freephone numbers and the emergency services.
If a tenant would like to make outgoing calls where they are barred by their landlord or agent, we can enable outgoing calls for them for a £9.99 connection fee and then bill the tenant directly for all the calls.