Energy
Objections
Your previous supplier can cause some issues. They can object to the transfer of the gas and electricity supplies. If they do this, we'll let you know and you will need to contact them and tell them to let the transfer go ahead. Typical reasons why they object include:
- If you've moved into a new home and haven't registered an account with the current supplier.
- If you've got an outstanding bill that needs paying
- If you're in contract with the current supplier. In this case, please let us know when you come out of contract and we'll arrange the transfer accordingly.
Emergencies
Electricity
Your electricity network operator looks after the safety and security of your electricity supply. Please contact one of the operators below in the event of an electrical emergency or power outage.
| Region | Company Name | Contact Number |
|---|---|---|
| 1 | Scottish Hydro Electric Power Distribution Plc | 0800 300 999 |
| 2 | SP Distribution Ltd | 0845 272 7999 |
| 3 | SP Manweb Plc | 0845 272 2424 |
| 4 | Electricity North West Ltd | 0800 195 4141 |
| 5 | Northern Electric Distribution Ltd | 0800 668 877 |
| 6 | Yorkshire Electricity Distribution Plc | 0800 375 675 |
| 7 | Central Networks West Plc | 0800 328 1111 |
| 8 | Central Networks East Plc | 0800 056 8090 |
| 9 | Western Power Distribution (South Wales) Plc | 0800 052 0400 |
| 10 | Western Power Distribution (South West) Plc | 0800 365 900 |
| 11 | EDF Energy Networks (EPN) Plc | 0800 783 8838 |
| 12 | EDF Energy Networks (LPN) Plc | 0800 028 0247 |
| 13 | EDF Energy Networks (SPN) Plc | 0800 783 8866 |
| 14 | Southern Electric Power Distribution Plc | 0800 072 7282 |
Gas
Please call the 24 hour emergency line on 0800 111 999.
If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services emergency line immediately on 0800 111 999 which is open 24 hours a day.
Please also:
- Open all doors and windows to ventilate the property
- Do not turn on/off any naked electrical switches
- Extinguish all naked flames, do not smoke, strike matches or do anything which could cause ignition.
- If there are any electrical security entry phones/locks, please open door manually.
Your meters
Your gas and electricity supplies come into your home and go to a gas or electricity meter. The meter records how much energy your home is using and our bills are based on these readings.
You will need to find out where the meters are located in your property. If you are having trouble finding them, you should contact your landlord who will probably know the answer. If your gas meter is in a locked cupboard, you can request a free meter key by emailing us.
You will need to provide meter readings to us on a quarterly basis so that we can bill you accurately. For all types of gas and electricity meter, please make a note of:
- the date on which you took the reading
- the actual meter reading
Reading your gas meter
Digital metric meter
Digital imperial meter
Dial meter
- Each dial turns in the opposite direction to the one before it, so check which way each turns.
- Read the four dials from left to right along the bottom row only - ignore any others.
- Write down the number closest to each pointer. If the pointer is between two numbers, give the lower number. If the pointer is between 9 and 0, write down 9.
3 4 5 6.
Reading your electricity meter
Single rate digital meter
Two rate digital meter
If you get lower-price, off-peak electricity, your meter may have two rows of numbers.
The top row (marked 'LOW' or 'NIGHT') shows how many units of off-peak electricity you have used.
The bottom row (marked 'NORMAL' or 'DAY') shows how many units of peak electricity you have used.
For both top and bottom rows, write down the six numbers shown left to right, ignoring the last number(s) which may be shown in red.
Dial meter
- Each dial turns in the opposite direction from the one before it, so check the way each turns.
- Read the first five dials from left to right, ignoring the dial marked 1/10.
- Write down the number that the pointer has just passed - it must be the lower of the two numbers either side of the pointer. If the pointer is exactly over the number, write it down and underline it. If you have underlined a number, check the next dial to the right (if there is one). If the pointer on that dial is at 9 you need to reduce the number you have underlined by one eg a 6 followed by a 9 should be written as 5 (still underlined).
2 4 5 9 3
