Privacy policy

Introduction

Your privacy is extremely important to us. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.

Collection of personal information

In general, when you visit our websites and access information you remain anonymous. Before we ask you for information, we will explain how this information will be used. We will never provide any of your personal information to other companies or individuals without your permission.

When signing up to Glide, using your online portal, registering your interest or signing up for our mailing list, you may be asked for personal information such as your name, address, email address or telephone number. When signing up, we may ask you to access personal information from your Facebook account to make the registration quicker for you. By giving us such information you consent to our using it in the manner described in this policy.

By registering or placing an order on this site you consent to the collection, use and transfer of your information under the terms of this policy.

Use of personal information

The information collected on this site is used to send you relevant and timely information about Glide's services, to maintain your account, to provide you with service and billing information and updates, to respond to questions or queries you've sent us, to market and improve our services and the services of the Glide group of companies (to which we belong), to administer contests and competitions, to offer new Glide services, to obtain your views and to generally provide you with information that makes our service more useful to you.

Protecting your privacy

We will always take appropriate steps to protect your privacy.

Your data will not be shared with, sold or distributed to any third parties, unless:

• we have your consent to do so (either under this policy or with your express consent from time to time)
• we are required to do so by law
• we believe it is necessary to protect the rights or property of Glide, a customer or a member of the public
• within the Glide group of companies
• a third party is acting on our behalf

Our websites may provide links to third party websites. Since we do not control those websites, you are responsible for reviewing and abiding by the privacy policies of these third party sites.

Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the UK Data Protection Act 1998 (the "Act"). For the purpose of the Act, the data controller is:

Glide Utilities Ltd
The Chamberlain Building
36 Frederick Street
Birmingham
B1 3HN

Who has access to this information?

Only persons authorised by Glide have access to your personal information, which is kept in a secure environment. You can obtain access to your personal information held by us by sending a cheque for £10 (to cover administration costs for collating this information) made payable to Glide Utilities Ltd along with a letter confirming your request to:

Data Protection Officer
Glide Utilities Ltd
The Chamberlain Building
36 Frederick Street
Birmingham
B1 3HN

Cookies

Cookies are pieces of information that your web browser stores on your computer's hard drive. Our site uses session-based first-party cookies, which are stored by your web browser for the duration of your visit to our website, but these cookies expire automatically when you close your browser or sign out of your online portal. We use cookies when you sign up for one of our products to store essential information that enables us to complete your order. Cookies from our websites can only be read by our websites.

Our site uses Google Analytics to collect information about how people access and use our site. We use third-party Google cookies to track visitor interactions, such as what time the current visit occurred, whether the visitor has been to the site before, and what site referred the visitor to our web pages. For further information on Google's Privacy Policy in relation to Google Analytics please click here. If you wish to opt-out of Google Analytics, Google provides a browser add-on to do so here.

Security

We take security seriously at Glide. Whenever you provide personal information, we will make sure that it is sent to us using encryption to protect data transmission. You can check that you are in a secure environment by checking that the address bar goes green. Our site fully supports 256-bit encryption. We will also take reasonable security measures to protect your personal information in storage.

We strongly recommend that you use the latest version of your web browser and fully up-to-date antivirus software to protect yourself.

Glide may send you emails from time to time but we would never send an email asking for your security information or login details. If you receive an email that appears to be from us that you suspect is fraudulent, do not click on any links contained within the email or provide any details whatsoever.

Policy changes

Should this policy change we'll inform you of the changes by posting an updated policy on this site.