Privacy & cookies policy

Introduction

Your privacy is extremely important to us. We recognise that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This policy is intended to give you confidence in the privacy and security of the personal information we obtain from you.

By using our website or by signing up with Glide, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect

We collect information to provide better services and better websites to all of our users.

We collect information in two ways:

• Information that you give us
  

  For example, our services require you to sign up and when you do, we'll ask for your personal information such as your name, email address, telephone number and debit or credit card number.

• Information that we get from your use of our services and website
  

  We may collect information about the services and websites that you use and how you use them, such where you visit on our website. This information includes:

  • Log information
    

    When you use our website, we may automatically collect and store certain information in server logs including details of your IP address.

  • Cookie and anonymous identifiers
    

    We use various technologies to collect and store information when you visit our website, which may include one or more cookies or anonymous identifiers sent to your device. We also use cookies and anonymous identifiers when you interact with services that we use through third party vendors.

How we use information that we collect

We use the information that we collect from all of our services and websites to provide, maintain, protect and improve them, to develop new ones and to protect Glide and our users.

We use this information to offer you tailored content such as:

• Giving you more relevant adverts through third party vendors on sites across the internet
• Allowing third party vendors to use cookies to serve adverts based on your past visits to our websites.

When you contact Glide, we may keep a record of your communication to help resolve any issues that you might be facing.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.

We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services.

Accessing and updating your personal information

We aim to provide you with access to your personal information through your online portal. If that information is wrong, we strive to give you ways to update it quickly or to delete it - unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others or would be extremely impractical (for instance, requests concerning information residing on backup tapes).

Where we provide information access and correction through your online portal, we will do so free of charge. For any other personal information we hold about you, you can obtain access to this by sending a cheque for £10 (to cover administration cost for manually collating this information) made payable to Glide Utilities Ltd along with a letter confirming your request to the above address.

Information that you share

Many of our websites let you share information with others. Remember that when you share information publicly, it may be indexed by search engines.

Information that we share

We do not share personal information with companies, organisations and individuals outside Glide unless one of the following circumstances apply:

• With your consent
  

  We will share personal information with companies, organisations or individuals outside Glide when we have your consent to do so.

• For external processing
  

  We provide personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with this policy and any other confidentiality and security measures.

• For legal reasons
  

  We will share personal information with companies, organisations or individuals outside of Glide if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable government request
  • enforce our terms and conditions, including investigation of potential violations
  • detect, prevent or otherwise address fraud, security or technical issues
  • protect against harm to the rights, property or safety of Glide, our users or the public, as required or permitted by law

If Glide is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit or emails that you open. They are used extensively in order to make websites work, or work more efficiently as well as provide statistical information to owners of the website. By using our services or websites you agree to the use of cookies as set out below. For more details on how businesses use cookies on websites, please visit www.aboutcookies.org

We use different types of cookie to run our websites. Some or all of the cookies may be stored in your browser. You can view and manage cookies in your browser (though browsers for mobile devices may not offer this visibility).

You can find an overview of the various types of cookies used by Glide and our third party vendors in the table below.

Although cookies can be used to track movements across and between websites, they do so without identifying any personal or confidential information about existing or potential Glide customers.

If you delete your cookies, some features of our websites may not function as a result. You can find more information on controlling and/or deleting your cookies at www.allaboutcookies.org.

Transparency and choice

People have different privacy concerns. Our goal is to be clear about what information we collect, so that you can make meaningful choices about how it is used. For example, you can:

• Opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on
• Opt out of third party vendors' use of behavioural advertising by visiting the Network Advertising Initiative opt-out page and Your Online Choices
• You can use the Google Ads Preferences Manager to manage the Google adverts you see

You may also set your browser to block all cookies, including cookies associated with our services, or to indicate when a cookie is being set by us. However, it's important to remember that many of our services may not function properly if your cookies are disabled.

Information security

We work hard to protect Glide and our users from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold. In particular:

• We encrypt all parts of our services which involve any personal information
• We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to our systems.
• We restrict access to personal information to Glide employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

We strongly recommend that you use the latest version of your web browser and ensure your anti-virus software is kept fully updated in order to protect yourself online.

Glide will never send you any emails which request your security information or login details. If you receive an email that appears to be from us that you suspect is fraudulent, do not click on any links contained within the email or provide any details whatsoever.

Application

This policy applies to all of the services and websites offered by Glide and Glide's group companies.

This policy does not apply to services or websites offered by other companies or individuals and this policy does not cover the information practices of other companies and organisations that advertise our services and that may use cookies, pixel tags and other technologies.

Policy changes

Should this policy change, we'll inform you of the changes by posting an updated policy on our websites.