Glide - FAQs

FAQs

Here is a list of our most frequently asked questions. If your questions aren't answered just give us a call on 08448 111 555.

Basic Utilities
: How do I read the gas and electricity meters?
: How often do I need to read the meters?
: Where are my meters located?
: My meter is in a locked cupboard, what do I do?
: What do I do if I smell gas or there is a gas leak?
: What do I do if there is power cut?
: What do I do if there is a water leak?
: What do I do if there is a prepayment meter at my house?
: What happens if I receive any bills not from Glide?
: How much gas, electricity & water can I use?

Billing
: How and when will I be billed for the service?
: What type of payment methods do you accept?
: After taking my order what happens if I can't get Glide?
: How can I pay for Glide’s products and services?
: Why do you not accept direct debit?
: How does the billing work if I have changed my email address?
: When will my first Glide payment be due?
: How do I get my deposit back?
: Can I change my payment details?
: Can I get a copy of my invoice?
: How often do I pay my bill?
: How often will I be billed?
: What happens if I don’t pay my bill?
: What do I pay for the service?
: What extra or hidden charges would I expect?
: Will Glide's prices change in the near future?
: Can my parents pay my share of the bills?
: What happens if one of the tenants leaves the property?

Broadband
: What does “8 Megs” mean?
: Will I really get 8 Megs?
: What controllable factors may affect my speeds?
: How do I migrate my broadband to Glide?
: Does an engineer need to visit my home?
: Does the Glide Router work as a firewall?
: What is the range of your wireless Glide Router?
: What operating system do I need on my computer?
: Will I need to change my telephone number to use Glide?
: Can you provide broadband service over a cable line?
: Can I choose between a dynamic IP or static IP?
: Can I buy anti virus protection from you?
: How do I best protect myself from viruses and spyware?
: How do I report Abuse?
: Isn't it dangerous to use wireless?
: Is the Max package truly unlimited?
: What happens if my service is disrupted?
: Will you send a technician to my home to install Glide?
: Does Glide provide a router?
: How do I set my broadband service up?
: How do I set my Glide up as my default wireless connection?
: What is a filter and why do I need one?
: Do I have to be home when you deliver the welcome pack?
: If my Glide Router breaks down, do you replace it?
: Can I buy other equipment from you?
: Do I buy or lease the Glide Router from you?
: How long is the warranty on the Glide Router?
: If I damage or lose the Glide Router, what happens?
: Who is responsible for the Glide Router when I send it back?
: Can I use my own router?

Cancellations
: Can I cancel my order within 7 days of placing the order online?
: How do I cancel Glide Services?
: Can I cancel the service if there are price increases?
: Where do I return my Glide Router at the end of my contract?

General
: Who are Glide?
: Who owns Glide?
: Why are you called Glide?
: What do I get from Glide?
: Which Glide services are right for me?
: What do I need to get Glide?
: What information do I need during the sign up process?
: Can I get Glide?
: How soon after I've signed up for Glide can I use the service?
: Is the Account Area secure?
: How secure is your online order form?
: Can I order any other way other than online?
: How long is the Glide contract?

Moving House
: I am moving to a new address, can I move my Glide services?
: Should I expect any downtime during a house move?
: What's the cost to move my Glide services to my new home?

Telephone
: Do you provide a telephone?
: How do I pay for my telephone calls?
: How do I see what calls I have made?
: Why can I not make outgoing phone calls?
: How do I know what my telephone number is?
: Can I add additional calling features like Caller ID?
: How much do my calls cost?
: Do I have to pay a connection charge?

TV Licence
: Do I need a TV Licence?
: It's not my TV so do I need to pay for the licence?
: Do I need another TV Licence if I also have a TV in my bedroom?
: What happens if I don't get a TV Licence?
: How do I know what my TV Licence number is?