Glide - Basic Utilities

Basic Utilities

: How long does it take for the supply to be transferred to Glide?
: How do I read the gas and electricity meters?
: How often do I need to read the meters?
: Where are my meters located?
: My meter is in a locked cupboard, what do I do?
: What do I do if I smell gas or there is a gas leak?
: What do I do if there is power cut?
: What do I do if there is a water leak?
: What do I do if there is a prepayment meter at my house?
: What happens if I receive any bills not from Glide?
: How much gas, electricity & water can I use?
: Is the gas and electricity green?

: How long does it take for the supply to be transferred to Glide?
For electricity it usually takes at least 3 weeks for the supply to be transferred to us. For gas it takes at least 5 weeks for the supply to be transferred to us.

: How do I read the gas and electricity meters?
For a complete guide on how to read your gas and electricity meters, please click here.

: How often do I need to read the meters?
You will need to read your meters at the start and end of your contract. It is extremely important that you do this so that we can open and close your account correctly. We will also ask you to read the meter every 3 months throughout the year.

: Where are my meters located?
The meters can be located anywhere in your house. The gas meter may be outside your house in a cupboard. If you cannot find them, please contact your landlord or letting agent.

: My meter is in a locked cupboard, what do I do?
You can request a free meter key from us through your online portal or by calling us on 08448 111 555.

: What do I do if I smell gas or there is a gas leak?
Immediately call the Transco Emergency Team on 0800 111 999 who will be able to help you further.

: What do I do if there is power cut?
If you are on a prepayment meter, please top up your credit to restore power. If that doesn't work or you are on a credit meter, call your local distributors who will be able to help you further. Their numbers can be found here.

: What do I do if there is a water leak?
If the water leak is on your property, turn off the water at the mains. Then call your landlord or letting agent as it is their responsibility to arrange for a plumber to come and fix the problem. If the water leak is outside the boundary of your property, please call your local water supplier. Their number can be found in the telephone directory or call us on 08448 111 555 and we can give you their number.

: What do I do if there is a prepayment meter at my house?
You need to tell us as soon as possible so that we can arrange for your meter to be replaced. There will be a one-off additional charge to replace the meter and we'll let you know how much it is before we carry out any work.

: What happens if I receive any bills not from Glide?
You are responsible for paying the existing gas and electricity suppliers until the supply transfers over to our own supply. We will only bill you once the supply has transferred over to us. If you do not pay the existing suppliers, they may prevent the supply from transferring to Glide.

: How much gas, electricity & water can I use?
For customers who sign up directly with Glide, you are billed on usage so you can use as much or as little as you like. Just remember the less you use, the less it will cost you!

If your landlord provides Glide as part of your rent, there are maximum limits on the amount you can spend on energy. These limits can be found here. The limits are extremely generous but if you exceed them, your landlord does have the right to recover the difference. Obviously your landlord cannot provide unlimited energy to you.